Let us talk PBX and 3CX. Frustrating right? Not really! PBX is simply an acronym for Private Branch Exchange. But the meaning is much deeper than that. It can be defined as a phone system which facilitates business-grade communication. This is technically a private telephone network used within a company or organization, which allows its users to communicate within their company and with the outside world, using different types of communication channels such as Voice over IP, ISDN or analogue.
A PBX also allows the user to have the comfort of more phones than physical phone lines (PTSN) usually allowing and also permitting the added benefit of free calls between users. Together with such benefits, PBX, being a business phone system, offers features and services such as transferring of calls or extension dialling, call waiting queues, call recording, voicemail and interactive voice menus (IVRs) together with music on hold and call conferencing, just imagine that!
The upside of PBX to normal residential telephone lines and mobile phone services is that these do not offer these features, which are primarily meant as a technique to connect people at work. In contrast to a public switched telephone network (PSTN), the main purpose of a PBX is primarily developed to save the cost of requiring a line per user.
Used as a business telephone system or private telephone network, a PBX is owned and operated by the enterprise itself rather than the telephone company. Originally, private branch exchanges used analog technology, whilst nowadays PBXs use digital technology. However, PBXs can include network switching structures that would allow the accommodation of analog phones into the enterprise’s digital PBX system.
Types of PBXs
On Premise IP PBX or VoIP PBX
Quite a few enterprises use on premise IP PBX systems. But beyond the PBX and LAN installed within the office there’s one more component to make the phones work, which are Primary Rate Interfaces (PRIs) or SIP Trunking service. These are services a business can acquire, from 3CX, through us at ISB Technologies, to connect their on-premise IP PBX to the Public Switched Telephone Network, permitting the business to make calls to and from their office to the outside world. Easy right?
Hosted PBX or “Cloud Phone System”
It might get even better from this point onward. A hosted PBX (or Virtual PBX) service takes the telephony system away from your edifice and puts it in the cloud. Thus, a hosted PBX is a VoIP-based PBX that is maintained by a service provider, being 3CX themselves, through our facilitation, allowing businesses to connect via the public Internet. For the customer, this promises well as it eliminates PBX maintenance costs, and not just, it also removes the hassle of upgrading PBX software, and service downtime, as all these are handled by the service provider. Very smooth.
Where can you get PBX in Malta?
It would be quite fair to say that 3CX has established itself as the leading IP-PBX manufacturer, ticking all the checkboxes for any business looking for enterprise-grade features. This makes it sound awesome. We at ISB Technologies are so convinced of this, that we have proudly partnered with 3CX to ensure that the Maltese islands are on the forefront of telecommunications and our clients will be able to have access to such state-of-the-art telephony in the race for business supremacy. We do not just provide a system which is by far the most effective in terms of efficiency but also promise cost-effectiveness to boot.
In brief, all the acronyms we were explaining in the content above … these can be a reality for your business, facilitated by someone you trust at ISB, and provided by someone we trust at 3CX. We would describe this as a perfect relationship.
Feel free to contact us for more information. We promise to take your communications to an entirely superior level.